Refund policy

Return and Refund Policy

We want you to be completely happy with your magnesium products. Please review our online store return policy below:

Damaged or Defective Items

If your item arrives damaged or something isn’t right, please reach out to us. We’ll gladly send you a replacement. Just email our support with your order number and a photo of the issue.

30-Day Satisfaction Guarantee

If you are not completely satisfied with your magnesium product, you may return it within 30 days of purchase for a refund. Please note that shipping charges are non-refundable, and you are responsible for return shipping unless the item is defective or incorrect. You can return your item within 30 days of purchase for a refund.

All Sale Items are Final Sale

Due to the discounted pricing you receive on any special sale items, we are unable to refund for those items once they have been opened.

Please Remember:

• Original shipping costs are non-refundable

• Return shipping is the customer’s responsibility unless the item was defective or incorrect

More Questions?

Email us at support@sereneformulas.comwith your order number and the reason for your request. We’ll guide you through the next steps.